ReachWell

January 2025 App Update

01/16/25, 3:28 PM

January 2025 App Update

What happened: We recently discovered that a change in how mobile devices are identified impacted how ReachWell retains app channels. In some cases, we've identified app channels disappearing from the app when device IDs change. 

Who is impacted: Both iOS and Android app users.

How to fix this: The recent app update will rectify this and ensure that app channels are maintained even if device IDs change. If you're a verified or unverified user, simply update your app to the most recent version. Re-add your app channels. Click +Add, search for your app channels, and add them. To learn more about installing and using ReachWell visit https://rwell.us/app  If you have questions or issues please contact us at support@reachwellapp.com